Finally, you could explain the result of your actions, such as the customer being satisfied with your solution and thanking you for your professionalism and kindness. The basic principles of the STAR interview method are as follows: SITUATION Start off by. You could then explain the actions you took, such as listening to the complaint without interrupting, empathizing with their frustration, and offering a free shipping label and 10% discount on their next purchase as a gesture of goodwill. The STAR technique is best used for interview questions that start off with: Tell me about at time when you.
You could then explain that your goal was to calm the customer down, apologize for the inconvenience, and offer a solution that would meet his expectations and retain his loyalty. For instance, when asked how you deal with angry or dissatisfied customers, you could describe a situation in which you worked as a customer service representative for an online retailer.
Additionally, you should tailor your answer to the question and the role or organization that you are applying for or working in. Answering customer service questions using the STAR method requires four steps and a relevant example of how you handled a customer service situation well.
